I've talked to the real estate agents over the phone and Matt was right. Not all real estate agents are the same. I've had one give me an email and I must say that is a milestone for me. I can work on my confidence over the phone and just do it faster.
Good luck!
Don't ever let anyone bring you down. You will hear negative things from those REA's, but don't listen to them! lol. You'll find one who fits, and who you'll feel comfortable with.