One of my biggest obstacles is I build such great rapport with all my customers that I have to VERY CONSCIOUSLY make an effort to figure my numbers w/o letting the emotions play a part. I DO that but often it is a struggle for me!
I get so many older customers because this is a HUGE retirement mecca. Many are getting into failing health or just wanting to be closer to the grands and their children. But many of them don't have much besides their investment in their home to fund setting up in a new place.
One of my latest is a policeman's widow. She lives in a very beautiful, prestigious neighborhood. She doesn't trust ANYBODY! Her house is one of the smaller homes (which is a GOOD thing). But in the 20 years she has lived there, she has done NOTHING, NADA as far as maintaining! That means it is very dated! Of course, this is what she loves about the house!
So in explaining to her how I come up with my offer, I have to be very tactful not to slam what she loves and make her understand other buyers will not share that passion for a bathroom with a red sink, a white commode and a turquoise tub. OUCH!
Even though it is a basic formula for figuring the offers, I was turning them backward, forward and inside out trying to squeeze as much as I possibly could for her to get and still be able to move this property. I finally just sucked it up and had my number. By using the basic formula! Yes, I was definitely feeling the required embarrassment of a good offer!
I called a couple of times and got a busy signal. (so relieved) Called again. Answering machine. (relief again) My denial said "She must be avoiding me. I'll just send her a card with the offer."
She returned my call. We did our friendly little chit chat and I blurted out my
number! $125,000. Silence. My eyes were closed and I was shaking my head.
Then she said, "Well, I had decided $150K was my bottom number. I paid $147k. (I knew that already from my due diligence) My neighbor who is a realtor came over and says he can definitely get me $180k. No problem. I think he just wants my listing. If I sell, I want to sell to you. I think my son will tell me 'Take it!' I'll call you back in the next couple of days, but I can get a new condo in FL for that!"
WHAT JUST HAPPENED?!?!? Seriously, these things happen all the time! But it still sometimes amazes you!
Let me clarify, I disclose fully that I will NOT be the one living there. She knows that from the git go. But she trusts ME!
Get over yourself! Do your numbers! Stick to them! Let your customers know you are there to help. Build rapport!
How many times have you also heard, "People do business with people they like"?
All these tired sayings are sayings for a reason!
I am making my good luck happen!
Karen
"You're never too old to be what you were meant to be!"
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That is great! I think I too will have that problem in not wanting to give anyone less than I would want if it were my house. You show how it can be a win situation.
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you are right, it's about building rapport with the people you're doing business with, but also sticking to your numbers!
Thanks for sharing!
Valerie
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yea, I have that all the time when I make an offer and have had to swallow hard when I give my offer. I have even offered too much for prop's feeling like I wasn't going to get the deal, but have learned the hard way boy we have to get our number or the deal wont work. Great job on that Karen. Happy Holidays
Tony
Go faster do more! GFDM!
Karen. This is great advice, and something that needs to be a common thought as anyone goes about investing. It’s about the numbers and how you present them. Whether it’s your realtor, your buyer or the seller, the manner in which you present your offer is critical. Be confident. Never second guess yourself. Run your numbers, make sure they’re accurate then sell your offer. Be yourself and stay firm on your numbers. Changing you and your numbers can spell disaster.
As investors we have to look at the numbers but also we cant forget that some folks this is a place of growing up or some great attachment that we have to respect. What im saying is if we can understand what they are going through and help them we can help ourselves also, now thats a win win!
If we show them the breakdown of just how much its going to cost to fix and bring it up to date a light bulb goes off, Im a firm believer that when they see the cost then they understand a little more and can better understand our offer.
Karen I think you handled it very well,congrats..
Aaron
As stated this is so true.I am working on a deal I recently posted on Deans Insider Elite site.The circumstances are very similar in that it is a couple that are retired and have built a new home closer to family.They are the original owners and have 100% equity in the property.He was considering a lease option and we had negotiated the terms,when I disclosed I would not be residing there his wife had him take the offer off the table.In this case I quickly realized(had several previous conversations and the rapport had been built) it was her mental attachments and emotions of strangers living in her home.
The home was livable but was outdated so rather than point out negative aspects I used a recently sold home nearby when I was initially investigating the area.They mentioned the property first and pointed out what it just sold for and what the new owners are renting it for.I knew all about it.It was a very similar comp that was an investor fix and flip. So rather than say yeah but you need a total remodel.I talked about all the beautiful things that were done in the home,while sitting in their living room let them imagine what theirs COULD BE. they admitted theirs was not the same caliber of home as it was.
You have so much more influence with sellers if you have a knowledge of not only the property but the area itself(which can be easily done at your computer through many resources) before you even go to look at a house.Time is too valuable to go chasing deals that may not even be worth it if you don't have the right numbers for a good cash on cash-ROI % factored in.
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I too have had a tendance under curtain situations where my emotions creep in and start to hinder a deal. I always have to check myself into remembering it is strictly about the numbers. Knowing you ran them correctly will only help you acheive this. Stick to what you know, and push those emotions aside.